Wireless Emporium Download Site — FAQ
- What carriers support the delivery of your products?
- Wireless Emporium Download Site currently support phones from AT&T, Cingular, Sprint & T-Mobile.
- Why is my carrier or my mobile phone not listed yet as Wireless Emporium Download Site compatible?
- Wireless Emporium Download Site is working hard to expand our coverage and make new mobile phone models compatible with Wireless Emporium Download Site. As we add support for additional carriers or phones, you'll see them in our menus.
- How can I test whether my phone can receive content from Wireless Emporium Download Site?
- Please use our Phone Testing tool to determine if your phone is compatible with our services.
- What products are compatible with my phone?
- Please go to the phone compatibility chart to see what products are compatible with your phone. If you are still unsure or if your particular phone is not listed, please visit our Contact Us page to send us a message.
- Does my phone need to be Internet enabled?
- Yes. In order to successfully download ringtones and color wallpapers, your phone will need to be able to connect to the Web. If you're not sure that you have this feature, contact your carrier's Customer Support for more information.
- How long does it take to receive my download after I've completed the purchase process?
- Depending upon the network traffic, it can take several seconds up to several minutes to receive your product.
- How do you send me the products I order from Wireless Emporium Download Site?
- Wireless Emporium Download Site content is sent to you using a special SMS message. In the SMS you will receive a link that allows you to download your products.
- What should I do after the download is completed to my phone?
- Once the download gets to your phone, please make you click the "save" button in order to save the product to your handset.
- Why can't I download when I click on the link?
- You received the download link and you can't download in WAP? WAP might not be set up correctly on your phone. Please ask your phone provider how to adjust your settings
- How can I contact Wireless Emporium Download Site if there is a problem?
- Please visit the Contact Us page
- I use Firefox, and I cannot listen to the ringtones. What can I do?
- Users of the Firefox web browser may experience difficulty listening to our ringtones. The problem is that the default media player associtaed with Firefox is Quicktime. Some installations of Firefox do not have Quicktime properly configured. In order to correct this, do the following:
- Close Firefox
- Install Quicktime if you do not have it installed (www.apple.com/quicktime)
- Open Quicktime Preferences
- Click the button 'MIME Settings'
- Click the + symbol next to 'MP3 - MPEG layer III movies and streams'
- Then CHECK the first box 'MP3 Audio File'
- Close Quicktime Preferences
- Re-open Firefox
- I have forgotten my username &/or password. How can I get it?
- Please use our Password Recovery tool.
- How do I download?
- To download a polyphonic ringtone, background, or game you must use the wireless Internet connection on your cell phone (not the web browser on your computer).
While each cell phone model may require a slightly different approach to download content, the basic steps for downloading are as follows:
- After you make a purchase with Wireless Emporium Download Site, you will receive a text message to your cell phone. In that message, you will see a URL specially designed for your phone. You will need to open this URL using the wireless Internet connection on your cell phone (M-Mode, MEdia Net, Sprint PCS Vision, or T-Zones).
- To open the URL from the text message, choose "Options" or "Menu" whichever your phone uses. If you see the option "Go" or "GoTO" on the screen, click that and skip the next four steps.
- Select "Extract" or "Use Detail" or "Save Address".
- You may be asked whether you want to extract a "Phone Number," "E-mail Address" or "Web Address." Select "Web Address."
- You should see a single URL in a list of web addresses. Select that.
- If you see "Options" select that, and then select "Go To" or "Go."
- Your wireless Internet connection should now be open to the URL where you can download your Wireless Emporium Download Site content. You should see some text about your new ringtone or background and a link to download. Select the item(s) to download and then follow any additional prompts your phone gives you.
- Some phones may do this automatically, in which case when you view your message you can select the web address. Then, you'll see a page with a download link and some text about your content. Complete the download and save to your phone.
- Some phones will let you save the item and then select it for use right away. Other phones will require you to look up the item in your Ringtone and Wallpaper folder, and then select it for use, or "Apply" it.
- Most phones will let you "Apply" the item right away.
- AT&T
- If you're an AT&T Wireless subscriber, you will need an mMode Phone to download our products. Not all AT&T phones are mMode phones. If you don't know if your phone is mMode enabled, call AT&T at 1-800-888-7600 or visit them online at http://www.attwireless.com
- Cingular
- If you're a Cingular Wireless subscriber, you will need an Internet enabled Phone to download our products. Not all Cingular phones are Internet enabled. If you don't know if your phone is Internet enabled, call Cingular at 1-866-CINGULAR or visit them online at http://www.cingular.com
- Sprint
- If you're a Sprint PCS subscriber, you will need a Vision Phone to download our products. Not all Sprint phones are Vision phones. If you don't know if your phone is Vision enabled, call Sprint PCS at 1-888-253-1315 or visit them online at http://www.sprint.com
- T-Mobile
- If you're a T-Mobile subscriber, you must have T-Zones available & enabled on your phone to download our products. Not all T-Mobile phones come with T-Zones. If you don't know if your phone has T-Zones, call T-Mobile at 1-800-TMOBILE or visit them online at http://www.tmobile.com
General Instructions For Downloading
